At Great Java Tour and Travel, we appreciate that life doesn’t always go as planned. We want your experience — even when you have to cancel — to be as smooth as possible. That’s why we aim to keep our refund policy simple and fair.
Need to Cancel?
If your plans shift, just let us know. For a day trip, give us a heads-up at least 48 hours before departure. For longer trips, we’ll need 72 hours. Now, some day trips have their quirks—maybe you can still snag a full refund if you cancel less than 24 hours before a quick excursion. It really depends on the specific outing, so it never hurts to check in with us. The sooner you tell us, the better. That way, we can adjust our schedule and offer your spot to another traveler.
If you cancel after the deadline, we’ll keep 20% of your payment. That helps us cover costs and last-minute changes. Bottom line: communicate early, and it’s easier for everyone.
How to Get Your Refund
Just give us a call, send a WhatsApp message, or shoot us an email. After you reach out, we’ll go over your request and get things moving. Refunds usually get processed within 5 to 14 business days, depending on your booking details. Each trip’s terms can vary a bit, especially if there are third-party fees or special circumstances.
We’re Not Robots — We Understand Real Life
Sudden emergencies? Flight disruptions? If you’ve got a genuine, unexpected situation — like weather issues or transportation hiccups — let us know. We do everything possible to get you a full refund and deduct only the unavoidable costs, like non-refundable hotel bookings or pre-paid activities. We’re on your side here.
Changing Your Travel Plans
Rescheduling happens, too. Just let us know at least 48 hours in advance if you want to tweak your dates or try a different destination. If we can make it work, we will. Sometimes there’s a fee, especially if other service providers are involved or rates have changed, but we’ll let you know upfront so there are no surprises.
We’re Here for You
Our goal is simple: make sure you travel with peace of mind. If something’s off, if you’re unsatisfied, or you want to give us feedback — reach out. We take your experience seriously and are always ready to sort things out.
Still have questions? Ask away. Our team is here to help, no matter what stage of the journey you’re in. Thanks for choosing Great Java Tour and Travel. Safe travels, and we hope to see you soon!