Hey there, and welcome to Great Java Tour and Travel Agency. We’re here to make your travel plans smooth, exciting, and hassle-free. Before you book your adventure, let’s run through the basic ground rules. We want you to know exactly what to expect, so there’s no confusion. When you book with us, you’re signing up for everything spelled out below—so take a minute to read through.
- Bookings and Payments
Getting started with us is simple. Just fill out our booking form on the website or send us an email—either way works, and it guarantees we get all your trip details locked in accurately. Once we see your request, we’ll check availability and get back to you about what’s next. The deposit you pay isn’t just a formality; it’s what locks in your spot, keeps our scheduling tidy, and lets us confirm your reservation. The rest of your payment is due before your trip begins or at arrival. If it’s not paid, your booking gets canceled—so don’t let that happen. Pay by credit card or bank transfer, whichever fits your style. Anything extra you spend during your trip—like those spontaneous excursions or souvenirs, or if you run into unexpected charges—those are on you. Pay for them as you go.
- Cancellation and Refunds
Life’s unpredictable; we know it. If you have to cancel, shoot us a written notice as soon as possible. The closer your cancellation is to departure, the less we can refund. Pull out at least three days ahead, and you get everything back. Cancel two days before, and you’ll see 75% refunded. One day out, half your money returns. Cancel day-of? Sorry, no refund. Every refund depends not just on us, but also on our partners and suppliers. Sometimes, their rules adjust what we can do for you. We aim to be upfront about this, and we’ll move quickly—refunds usually show up in your account within 5 to 14 business days. If there are complications, you’ll hear it from us right away.
- Travel Documents
Don’t leave home without your paperwork. It’s your job to make sure your passport, visas, and permits are valid and fit the rules for each country on your itinerary. We’ll offer guidance and helpful tips, but getting the documents right rests on your shoulders. If anything’s off and it slows you down—or worse, derails your plans—we can’t take the blame. So check requirements early and sort everything out before you pack your bags.
- Travel Insurance
No matter how careful we are, travel comes with risks. We strongly advise you to buy comprehensive travel insurance to cover those curveballs—medical emergencies, trip cancellations, lost baggage, you name it. We don’t bundle insurance into our packages, and if you get stuck, injured, or lose stuff during your travels, you’ll need to have your own coverage. Grab a policy that suits your trip so you can relax and enjoy, knowing you’re protected.
- Changes to Itinerary
Sometimes things just don’t go according to plan—maybe weather flips, suppliers bail, or something else pops up. If your itinerary needs tweaking, we’ll tell you straight away and offer alternative plans that stay close to what we originally agreed. We’ll always aim to minimize disruption and keep your trip awesome, but some changes are unavoidable. Thanks for rolling with the punches—we promise to keep you in the loop and help find solutions you’ll like.
- Responsibility and Liability
What we do is connect you to great hotels, drivers, local guides, and a whole network that makes your journey memorable. We vet our partners carefully and organize everything down to the last detail, but honestly, once you’re on the road, some things are beyond our reach. We can’t shield you from every mishap—whether it’s a delay, injury, or loss caused by you or outside forces. Still, if you hit a snag, reach out. We’ll back you up and do what we can to help.
- Privacy
We value your trust, and we treat your personal info with care. The details you share with us are used only for booking your trip, keeping in touch, and making sure your travel needs are met. We don’t sell or swap your information unless you say it’s cool or we’re required by law. Our privacy standards are set to keep your data safe and comply with regulations—so book with confidence, knowing your info is in good hands.
- Applicable Law and Jurisdiction
Everything here is governed by Indonesian law. If a dispute pops up, it’ll be handled in Indonesian courts. When you book with us, you agree these rules apply.
- Children’s Policy
We want families to feel welcome. Kids aged 3 to 10 snag a discount and travel at just 75% of the adult rate. Children under 3 ride free—no charge at all.
Thanks for choosing Great Java Tour and Travel Agency. We’re excited to help you craft memories that last, and we’ll be with you every step of the way. Let’s get your dream trip started.